in this week’s episode find out how one company didn’t get a particularly complimentary piece of feedback on one of their products and turned the complaint on its head by whisking them off to France. Don’t worry you haven’t got to buy a plane ticket for your customers, but it might get the cogs whirring…

in this week’s episode find out how an insurance company are looking after their customers by ensuring they don’t get hit twice if the worst was to happen and they have an accident and how you can make it work for your business.

in this week’s episode find out how a school filtered people before they even reached the front gates and how it can be perfectly replicated in a business environment!

in this week’s episode find out how swapping money for a garden swing makes everything so much more real in your marketing!

in this week’s episode find out how solving the biggest pain for a single parent has helped get new customers!